Frequently Asked Questions
- We have an idea of what we want but we don't know where to start. Can you help?
- We are concerned about the confidentiality of our concept/design. How do I know that you're not going to take our design and market it yourself?
- We are interested in you quoting a product that we already purchase from another vendor. Will there be a charge for this quote?
- How do you charge for your design work?
- What amount of lead time do you need for a design or prototype?
- Why should I use Brown Sales for automated cutting when I can do my own cutting?
- How will I be charged for the cutting services?
- Am I responsible for determining the source of materials and hardware for the project or is this your responsibility?
- Is there such a thing as too small or too large of an order?
- How soon can I get finished product?
- What type of inspection system can we expect?
- What are your payment terms once we go into final production?
- I need some screen printing or embroidery on my product. Can you do this?
- What shipping options do we have?
Q: We have an idea of what we want but we don't know where to start. Can you help?
A: We can work with everything from official blueprints to a concept in your mind. Send us your sketches, blueprints or an item similar to what you're looking for and we can guide you in the right direction.
Q: We are concerned about the confidentiality of our concept/design. How do I know that you're not going to take our design and market it yourself?
A: We are in the contract sewing business and that's where our interests lie. If you do the marketing and we do the production, both will be successful. If you have concerns and wish to submit forms pertaining to non-compete and confidence issues, we are willing to review such agreements. We do need an explicit description of the product to be certain that it does not conflict with items that we are already producing before we will sign such agreements.
Q: We are interested in you quoting a product that we already purchase from another vendor. Will there be a charge for this quote?
A: No. If you can provide the exact item for us to examine, the quote is free of charge.
Q: How do you charge for your design work?
A: We charge an hourly rate of $80. We do not commence with a charge until we have spoken or met with you and looked at your project to determine if it is feasible for us to manufacture. We will then enter into a written agreement as to the amount of hours you wish to purchase for the necessary design, sourcing and prototyping. We can give you an estimate of the time that we foresee the project taking before you sign any agreement. This payment is expected at the time the agreement is entered into.
A: It depends upon the sourcing and complexity of the design. Typically, we ask for two to four weeks to create the first prototype.
A: Outsourcing cutting allows companies to cut back on employee and operating costs and expensive material mistakes. By using the Eastman automated cutting system, we can digitally input patterns of all shapes and sizes into the computer so that all pieces are cut exactly to specifications and are consistent with every piece thereby allowing for easier and faster production of the sewn pieces. The automated program also utilizes the material in the most efficient manner by automatically spacing the pieces within the pattern to produce maximum yield from every roll. In addition, the material can be shipped directly to Brown Sales thereby freeing up warehouse space.
A: There is a flat fee for setting up the pattern and placement within the cutting system. This fee covers entering the pattern into the system, a trial run of the pieces, minor adjustments to the pattern as specified by the customer and a time study for piece pricing. Once the pattern is accepted, a per-piece charge is implemented based on size and quantity of the pieces needed.
A: We work with a lot of vendors that provide a large array of options. We attend trade shows and scan trade publications to stay current with new developments. There are exceptions when customers may decide to be responsible for finding components. We may also ask customers to find their own components when the production run is quite limited. We can create a program that fits your needs.
Q: Is there such a thing as too small or too large of an order?
A: We have no minimums or maximums. However, small production runs of an item will be more costly than larger runs due to the time involved. We have many clients who will give us larger purchase orders with different release dates to take advantage of volume pricing.
Q: How soon can I get finished product?
A: Once all of the initial prototype work is done and we are in agreement on the project, we will order the materials. When we receive the materials, we will normally be looking at a three to four week production window.
Q: What type of inspection system can we expect?
A: We have very high standards in our cutting and sewing departments. Our employees are not on a piece rate system. Most inspection is done while sewing the product. An inspection is also done at the final stage of packaging. Working with your concerns on the inspection of your product is important to us.
Q: What are your payment terms once we go into final production?
A: Once credit worthiness is established and the product is in the production mode, our terms are net 30. However, it is our company's policy to stop production on projects that fall delinquent with our payment terms.
Q: I need some screen printing or embroidery on my product. Can you do this?
A: We sure can. We have many clients that require one of the above processes on their product. We do not do it in house because we feel that we should stick to what we do best and let the experts in those areas do that part of the project. We have long standing relationships with vendors who do screen printing and embroidery.
Q: What shipping options do we have?
A: We would traditionally use UPS or Fed Ex Ground for smaller items and LTL trucking companies for larger shipments. We have discounted rates with some companies and we always ship the least expensive way. We will use a company of your choice if you have an agreement with someone. We are also able to drop ship directly to your customer if desired.
If you're interested in products that we market and produce on our own
(bean bag chairs, foam furniture, etc.), please contact us.